你好，请您能否提供相关的账户号码、支持工单或案件参考信息？
以便更好的与平台协商处理。

Dear Fx Gecko Team,

Hope you're doing well. We recently came across your X post regarding a trader's allegation that their 0.2 lot long position was liquidated by Axi's backend on 14th  of July at approximately 15:30 despite the account allegedly having sufficiently available margin. The post also mentions that the trader received an email stating the position was closed due to insufficient margin, and that an appeal has been awaiting a response for around two weeks, with a compensation request of $20,012.57.

We take any concerns raised by our clients seriously and would like to investigate this matter thoroughly. To help us do so, could you please share the relevant account number, support ticket or case reference, or ask the trader to contact us directly with these details if they have not already done so? If a case has already been submitted, we'd also appreciate any reference numbers so we can locate it as quickly as possible.

Once we have the relevant information, we'll coordinate with our Client Services team to conduct a full review of the account activity, margin calculations, execution logs and any previous correspondence. We'll then provide an update once our investigation has been completed.

Our priority is to ensure that every case is reviewed fairly and based on the available trading records. If any issue is identified during our investigation, we'll address it in accordance with our internal processes.

Thank you and look forward to hearing back from you.

Thanks and regards,
Malvika Vijay
Malvika Vijay | Brand Marketing Executive
d | o +44 203 544 9646
e Malvika.Vijay@axi.com | w www.axi.com

已分配商家 AxiTrader

这家平台在7月14日15:30，后台强制平仓我0.2多单，我的保证金远没有到平仓的水平。
7月13日XAUUSD的价格是下降的，14日XAUUSD的价格是上升的。
我的多单和空单比为0.4:0.38，帐户余额700美刀，可以承受350美金差价浮动
平台邮件回复，是我保证金水平不足
13号价格下降，没有爆仓，14号上涨的价格反而会爆仓。
邮件回复也是敷衍，到目前半个月也没有得到处理。 需要赔偿20012.57美金